CITY TOUR FAQ's

  • General information

    Are your coaches Clean and well maintained for safety?

    You will ride in brand new luxury coaches; maintained and checked daily by a staff of dedicated mechanics in accordance with strict safety regulations set forth by the California Highway Patrol and the California Department of Transportation.

    Do you have restrooms on the bus?

    All full size coaches have restrooms. Our "mini coaches” – do not. Along the routes used by our smaller coaches there are a number of rest stop opportunities.

    Do you pick up at hotels near the airport?

    We pick-up at South San Francisco Hotels and San Francisco Airport Hotels every morning beginning at 7.45 am.

    Do you pick up at our hotel?

    We pick up at most San Francisco Hotels. Please call to confirm your pick-up location and time.

    Do you pick-up in Oakland or San Jose?

    No, unfortunately we do not pick-up in those areas. However you may take BART from Oakland or CALTRAIN from San Jose and we will pick you up at the EMBARCADERO BART Station from Oakland and East Bay cities or the CALTRAIN station at 4th and Townsend streets from San Jose.

    Do you take us back to our hotel after the tour?

    We always return you to the same location from which we picked you up.

    Have you been rated by customers if so what is your rating?

    We have a 5 star rating from our industry’s independent audit of reviews sent in by our quests.

    Is lunch included in your tours?

    Lunch is not included, however on full day tours we make a lunch stop at a scenic area.

    What method of payment do you take besides cash?

    We take all major credit cards.

    How can I find the information about the service disruptions? 

    We inform about the service disruptions, we recommend you visit the website the specific day you are going to use the service. 

    I have made a purchase on the webpage/app but I am not sure if it has been processed correctly. How can I know it?

    If the transaction has been processed correctly, you will receive a confirmation via email. Anyway, if you have coverage problems, do not make the purchase more than once until you receive the confirmation.

    I have made a purchase on the webpage/app but I have not received the voucher. What do I have to do?

    If you make a purchase and do not receive any email with the vouchers attached, please, contact us in customers-sf@city-tour.com and we will send them to you.

  • Questions about visiting the city

    Do we remain inside the bus for the entire tour, or are we able to walk around certain points of interest?

    We make stops about every 10 minutes at key locations. Stops can range from five- minute photo stops to 20 minutes at the Golden Gate Bridge. Other stops may include: Twin Peaks, Golden Gate Park, City Hall/Civic Center and San Francisco’s stately Victorian architectural delights – the "Painted Ladies”.

    What is the difference between a "Hop on/Off " and a Full City Tour?

    Value and Simple geography make the difference. "Hop on/off” tours are restricted to circling only a tiny part of San Francisco repeatedly. Our 3 1/2 hour tour lays the legendary beauty and diversity of San Francisco at your feet as you discover Chinatown, Fisherman’s Wharf, North Beach and the beauty of the Pacific Ocean among other sights.

  • Questions about visiting Sausalito

    How long do we stay in Sausalito?

    About one hour, at this time you may elect to depart from the tour, returning To San Francisco at your own pace proceeding via a delightful ferry trip back to San Francisco’s beautifully-restored Ferry Building at the foot of Market St.

    What’s special about Sausalito?

    It is a lovely, picturesque Seaside village with dramatic, sweeping views of the San Francisco skyline and "City Front."